We ship to Spain (mainland and Balearic Islands) and to almost all countries in the European Union. Soon, we will be shipping to the Canary Islands and the autonomous cities of Ceuta and Melilla. Once it's in place, you will be the first to know.

You will receive the order in 1 or 2 working days from when it leaves our warehouse, if it is to Spain and Portugal, and between 2 and 5 days for the rest of the European territories. The shipment may experience delays due to reasons beyond our control.

The first shipment to Spain (mainland and Balearic Islands) and Portugal (mainland) is always free. Shipping costs are also free if the order amount exceeds 99 euros for Spain and Portugal, or 199 euros for the rest of the European Union territories. You can find out the shipping costs to different territories in the table shown below:

• Spain and Portugal (mainland) e Islas Baleares: 3,95€.
• Alemania, Francia (península), Bélgica, Austria, Dinamarca, Italia, Luxemburgo, Países Bajos, República Checa y Polonia: 9,95€.
• Eslovaquia, Eslovenia, Suecia, Rumanía, Lituania, Letonia, Bulgaria, Croacia, Estonia, Finlandia e Irlanda: 19,95€.
• Grecia y Malta: 27,95€.
• Hungría: 32,95€.

Very easy. Once the order leaves our warehouse, we will send you a confirmation email with your shipment details and a tracking number to check your shipment status. It may take a few hours for the information to update after you receive the email.

The courier will make two attempts to deliver your order. If you are not at home on the first attempt, they will try again the next business day, and if you are still not at home, they will take your order to the nearest transport agency or delivery point.

If the delivery time has passed and you haven’t received your order, contact us as soon as possible by emailing: hola@andbeyoubrand.com and we will help you. It may be that the address is incorrect or incomplete, the courier attempted to deliver the order unsuccessfully twice, and it is now at the transport agency or the nearest delivery point, or, less likely, the order was lost. Note that during special periods like Black Friday, Christmas, sales, etc., transport agencies have a high volume of shipments, and deliveries may be delayed.

We are very sorry that you are not satisfied with your purchase, but if so, you have 30 days from the receipt of the order to return it.

We wish we had met your expectations, but unfortunately, we didn’t. In this case, you have 30 days from the receipt of the order to return the product you wish to. To do this, follow these steps:

1. You can make the return by clicking HERE. Provide the email used for the order, the order number, the item to be returned, the reason for the return, and the pickup address.
2. We will send you a return label by email, which you should affix to the outside of the package when returning it.
3. Send the products in their original packaging or, if not available, in a box of similar dimensions and characteristics, properly sealed. Remember that the products must be in perfect condition, unused, with their tags, original packaging, etc.
4. For Spain and Portugal, we offer a pickup service, so a courier will collect your package on the agreed day and time. For other shipping zones, you will need to send the package by your own means to the shipping address we will provide via email along with the return label.
5. Once we verify that the item is in perfect condition, we will send you an email informing you and proceed with the refund in the same method used for the payment.

Currently, we do not offer exchanges for our products. If you are not satisfied with any of them, you can return it and place a new order.

We would love to have gotten your order right, but if not, we would like to know the reason for the return so we can improve and avoid future returns. As you know, and we assume you also value, sustainability is a key part of our business model. Therefore, we would like to minimize returns and help reduce our carbon footprint.

For Spain and Portugal, we can cover most of the return costs, with the customer covering the remaining small part of 2.95 euros. For other shipping zones, the customer will bear the full return cost unless the product is defective or was sent incorrectly, in which case we will cover the return costs in full.

After the return is authorized, you will receive an email notifying you. You will receive the refund within a maximum of 14 days in the same payment method used for the purchase.